![]() ![]() Master Your Stories (Sort out your Headspace) Generally, there are 4 signs that you should be speaking up we explain these scenarios in the complete 14-page summary, and also touch on how to deal with cases where you decide to make a stand about something no one else cares about. ![]() Our full summary explains how to break down what you want to confront, using the CPR approach, how to unbundle and expand the list of issues, and prioritize what’s the most important. Before entering a confrontation, we need to establish what we are confronting, if we wish to confront it, and to ensure we approach it with the right frame of mind. The success (or failure) of crucial confrontations depend on how and what we communicate. Before the Confrontation: Work on Me First By improving relevant skills, companies have seen improved accountability and morale, to improve productivity by as much as 40%, reduce costs by 50% and improve employee satisfaction by 20%. ![]() The authors found that most organizations are losing 20-80% of their potential results due to their inadequacies in handling crucial confrontations. The authors studied more than 25,000 people across many institutions for 2 decades, shadowing opinion leaders and influencers for over 10,000 hours, to identify what made them effective. Crucial Confrontations: An OverviewĬrucial confrontations are about disappointments, which arise when people don’t do what you believe they should be doing these involve broken promises/rules, missed expectations or bad behaviors. In our free Crucial Confrontations summary, you’ll get an overview of what’s involved in handling crucial confrontations, before, during and after the confrontation. This book by Kerry Patterson equips you with the skills to confront disappointing performance and behaviors, so you can solve problems, improve accountability, and strengthen relationships. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.How should you confront an employee who’s chronically late, a CFO who’s suspected of embezzling company funds, or a daughter who lies about her late nights with her “gangster boyfriend”? Failed promises, missed expectations and poor behaviors can create feelings of disappointment that compound into chronic problems for families, teams and organizations. Whether they take place at work or at home, crucial conversations have a profound impact on your career, your happiness, and your future. When stakes are high and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences handle the conversation poorly and suffer the consequences or apply the lessons and strategies of Crucial Conversations and improve relationships and results. You'll learn how to: respond when someone initiates a crucial conversation with you identify and address the lag time between identifying a problem and discussing it and communicate more effectively across digital mediums. ![]() This new edition addresses issues that have arisen in recent years. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. The book that revolutionized business communications has been updated for today's workplace. ![]()
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